Terms of Service

1. Agreement to These Terms

By accessing our website, creating an order, purchasing a product, downloading software, activating a license or using our support system, you agree to these Terms. If you do not agree, do not use the service.

2. Our Products

EsHub Software provides Windows gaming optimization software and related digital tools. Product descriptions, compatibility information and included features may be updated as software, operating systems and supported games change.

3. License and Permitted Use

Unless stated otherwise at checkout, purchases grant you a limited, personal, non-exclusive, non-transferable right to use the purchased software for the applicable license period.

• You may not resell, sublicense, rent, share or commercially redistribute a license unless we expressly authorize it.
• You may not reverse engineer, decompile, bypass licensing controls or attempt to extract proprietary source code except where applicable law expressly permits it.
• You may not use the service to violate applicable law, interfere with third-party systems or gain unauthorized access to another person's account or device.
• You are responsible for keeping license keys, account credentials and download links secure.

4. Orders, Pricing and Payment

Prices and available license durations are shown before checkout. Payment may be processed by third-party providers such as PayPal or other payment processors made available at checkout. You authorize the applicable processor to charge the amount shown for your order.

We may reject or cancel orders where payment fails, fraud is suspected, pricing is clearly erroneous, or the transaction violates our policies or a payment provider's requirements.

5. Digital Delivery

Digital products may be delivered through license keys, download access, account access, instructions or another electronic delivery method. You are responsible for providing accurate contact information and maintaining access to the email or account used for purchase.

6. Compatibility and Performance

Compatibility can depend on Windows version, hardware, drivers, third-party software and game updates. We do not guarantee a specific FPS increase, latency reduction or performance result. Results vary by system.

Before making system changes, users should maintain appropriate backups or restore options.

7. Support

Support is provided through our built-in support ticket system. To help us resolve an issue, include your order information and a clear description of the problem. Do not send passwords, payment card numbers or other unnecessary sensitive information in a ticket.

8. Refunds

Refund eligibility is governed by our Refund Policy, which forms part of these Terms. Nothing in these Terms limits any non-waivable rights you may have under applicable consumer law.

9. Suspension and Termination

We may suspend or terminate access to a product or service where reasonably necessary to address fraud, abuse, chargeback abuse, license sharing, security risks, unlawful activity or material violations of these Terms.

10. Third-Party Services

Our website may rely on third-party hosting, payment, analytics, support, content-delivery or authentication services. Those services are governed by their own terms and privacy policies.

11. Disclaimer of Warranties

To the maximum extent permitted by law, the service is provided on an "as is" and "as available" basis. We do not warrant uninterrupted operation, error-free performance, permanent compatibility with third-party software, or a particular performance improvement.

12. Limitation of Liability

To the maximum extent permitted by applicable law, EsHub Software will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or loss of use arising from use of the service. Where liability cannot lawfully be excluded, it will be limited only to the extent permitted by law.

13. Changes to These Terms

We may update these Terms as our products, legal obligations or business practices change. The updated effective date will be posted on this page. Continued use after an update means the updated Terms apply to future use, subject to applicable law.

14. Contact

Questions about these Terms can be submitted through the EsHub Software support ticket system.