Privacy Policy

1. Information We May Collect

• Order information: products purchased, license duration, order identifiers, purchase date and transaction status.
• Contact information: email address and information you submit in a support ticket.
• Technical information: IP address, browser type, device information, operating system and basic security or diagnostic data used to operate and protect the service.
• Support information: messages, screenshots, logs or files you voluntarily provide while requesting support.
• Payment information: payments are processed by third-party payment providers. We generally receive transaction details and payment status rather than full payment-card credentials.

2. How We Use Information

• Process orders and provide digital products or license access.
• Operate the website, shopping cart and support system.
• Respond to support requests and troubleshoot technical issues.
• Prevent fraud, abuse, unauthorized access and payment disputes.
• Maintain security, reliability and compatibility.
• Comply with legal, tax, accounting or payment-provider obligations where applicable.

3. Payment Providers

When you pay through a provider such as PayPal or another checkout provider, payment data is handled by that provider under its own privacy policy. EsHub Software may receive information such as transaction ID, payment status, amount, payer contact information and dispute information.

4. Cookies and Similar Technologies

The website or services we use may store cookies, local storage or similar technologies for essential functions such as cart state, security, session handling, fraud prevention and site preferences. Where required by law, additional consent may be requested for non-essential technologies.

5. When Information May Be Shared

We may share information only as reasonably necessary with:

• Payment processors and fraud-prevention providers.
• Hosting, storefront, infrastructure and support-service providers.
• Professional advisers where reasonably necessary.
• Authorities or other parties when required by applicable law, legal process or to protect legal rights and security.

We do not sell personal information to advertisers.

6. Data Retention

We retain information for as long as reasonably necessary to provide products, support orders, prevent fraud, handle disputes and meet legal or accounting requirements. Retention periods may differ depending on the type of information and applicable obligations.

7. Security

We use reasonable technical and organizational measures intended to protect information. No online system can guarantee absolute security, and users should keep their credentials and license information confidential.

8. Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion or other handling of personal information. Some information may need to be retained where required for legal, fraud-prevention, transaction or dispute purposes.

9. Children's Privacy

Our services are not intended for children who are below the minimum age required to enter into online transactions or use the service under applicable law. We do not knowingly seek to collect personal information from children in violation of applicable law.

10. International Users

If you access the service from outside the country where our service providers operate, information may be processed in other jurisdictions subject to applicable data-protection requirements.

11. Changes to This Policy

We may update this Privacy Policy when our products, providers or legal obligations change. The effective date at the top of this page will identify the latest version.

12. Contact

Privacy questions or requests can be submitted using our support ticket system.