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Refund Policy
Because EsHub Software sells digitally delivered software and license access, refund eligibility depends on the status of the order and the reason for the request.
1. Digital Products
Digital products can be delivered immediately and cannot be physically returned. As a result, completed orders are generally final once a license key, download, activation, account access or other digital benefit has been delivered or used, except where a refund is required by applicable law or qualifies under this policy.
2. Situations We Will Review
We will review refund requests involving:
- A duplicate charge for the same order.
- An order that was paid but never delivered and cannot be successfully delivered.
- A verified technical defect that prevents the purchased product from functioning as described and cannot be resolved through reasonable troubleshooting.
- An incorrect product or license duration delivered because of an error on our side.
- Any situation where applicable consumer law requires a refund or other remedy.
3. Situations Normally Not Eligible
- Changing your mind after digital delivery or activation.
- Purchasing the wrong product or duration when the correct information was shown before checkout.
- Failure to review listed compatibility or system requirements before purchase.
- Performance results that differ from expectations where the product otherwise functions as described.
- Issues caused by unsupported hardware, unsupported software, user configuration or third-party updates outside our reasonable control.
- Loss of access caused by license sharing, abuse, fraud or a material violation of our Terms.
4. Requesting a Refund
Submit a support ticket and include the order number, product purchased, approximate purchase date and a clear explanation of the issue. For technical issues, support may ask for reasonable diagnostic information before a refund decision is made.
5. Approved Refunds
Approved refunds are generally returned through the original payment method when available. Processing time after approval depends on the payment provider or financial institution.
6. Chargebacks and Payment Disputes
If you have an order problem, please contact support first so we can review it. Filing a payment dispute does not create additional refund rights and may limit our ability to resolve the order directly while the processor is reviewing the transaction.